Paulette started her technology career in 1984, with online database search company Infoline in the City of London. After 4 years, she moved to Bookpoint, a warehousing and book distribution company as a Computer Operator, six months later was promoted to Senior Computer Operator. Stayed seven years with Bookpoint, then moved to telecoms company Cable & Wireless Business Network (CBWN). While at CWBN, paulette provided technical support and participated in business trials on a Cable & Wireless/British Telecom joint venture pilot “Teleworking” project in 1994.
Moving to Sema Group Telecom in 1995, Paulette was assigned a project, with responsibility for installing and integrating a GSM/short message service centre (SMSC) into Alcatel CIT mobile telecoms network in France and later transferring the GSM/SMSC systems to Switzerland in preparation for Telecoms 95 exhibition in Geneva. During the exhibition provided operations and technical support for the roaming GSM/SMS service, and demonstrated the service to visitors on Alcatel’s exhibition stand. Other global GSM/SMSC installation and integration projects followed in APAC and EMEA until 1997.
Spent two years gaining business and technical experience in Financial Services and IT Service provider to NHS, then returned to telecoms in 2000, as Senior Network Engineer with Vodafone, ten months later was promoted to Principle Engineer managing a multidisciplinary team of 24/7 support engineers, and responsible for Vodafone business-critical infrastructure and messaging services. She developed her skills and experience in project management, service operations, service delivery, managing vendors and suppliers’ relationship, systems and service integration with end-to-end acceptance testing. Involved in numerous projects delivering new SMS and 3G mobile telco services, in collaboration with vendors and 3rd party suppliers helping to establish new service framework with KPIs and operating models.